A LITTLE EXTRA GUIDANCE
Frequently Asked Questions
Your questions, answered. From finding your texture to caring for your new look.
How do I choose between a wig and bundles?
A wig offers a complete unit, while bundles give you flexibility for sew-ins or a custom unit. Your preferred style, installation method and routine will help you decide. Visit our Hair Guide for more guidance.
Which length should I choose?
Wavy and curly textures appear shorter than straight hair of the same measured length. Consider your height and desired finished look, and use the length guidance in our Hair Guide before choosing.
Can I colour or heat-style my hair?
Check the care guidance for your specific product. For colouring, consult a professional stylist and carry out a strand test. Use heat protectant and avoid excessive heat to help preserve the hair.
How should I look after my hair?
Detangle gently from the ends upwards, use suitable cleansing and conditioning products, and store your hair carefully. Our Hair Guide covers everyday care and maintenance.
How much does delivery cost?
Shipping options depend on the destination and order. Contact customer care with your country, postcode and selected items for the applicable charges and delivery estimate.
How can I track my order?
Use the carrier link in your dispatch email if one has been provided. If you cannot find it or need an update, visit Track Your Order for help contacting customer care.
Can I change my order or delivery address?
Contact us as soon as possible with your order reference and the requested change. Changes depend on how far the order has progressed and may not be possible after dispatch.
Can I return or exchange an item?
Visit Returns & Exchanges for guidance, then contact customer care with your order number. Keep the hair in its original condition while considering a change-of-mind return. Your statutory rights remain unaffected.
What payment methods can I use?
The footer shows our listed payment methods. Confirm the available method for your purchase when placing your order, or contact customer care if you need assistance.
LET US TAKE CARE OF YOU
Still have a question?
Get in touch for help with your hair, your order or your next look.