Returns & Exchanges

01

Start with customer care

Email info@hairbyparadiso.com with your order number, the item involved and whether you would like a return or an exchange. For damage or an incorrect item, include clear photographs. Ask for the correct return address before posting your parcel.

02

Inspect your hair on arrival

Check the length, texture, colour and lace before installation. When considering a change-of-mind return, keep the item and packaging in their original condition and avoid cutting lace, colouring, washing or installing the hair. This does not remove your rights if goods are faulty or misdescribed.

03

Cancellation rights

For most UK online purchases, you can notify the seller that you wish to cancel within 14 days of receiving the goods, then have a further 14 days to return them. Exceptions can apply, including genuinely personalised goods and certain sealed hygiene goods once unsealed. These exceptions do not remove rights relating to faulty goods.

04

Exchanges

Tell us which item you would prefer so we can confirm availability and any price difference or delivery arrangements. An exchange is not confirmed until customer care has agreed the details with you.

05

Returning your parcel

Keep proof of postage and any tracking details. Confirm the return method and responsibility for postage with customer care; the arrangements may depend on why you are returning the item.

06

Refunds and faults

Customer care can explain the refund process for your order. Applicable statutory refund deadlines and consumer rights still apply. Please report faults or an incorrect delivery promptly so we can discuss the appropriate remedy.

UK consumer returns guidance ↗