DELIVERED WITH CARE
Shipping Information
Everything you need to know about the journey from our collection to your door.
Before you order
Contact our team with your delivery country, postcode and chosen items to confirm available shipping options, charges and estimated timings. If you need your hair for an occasion, check availability before ordering.
Preparing your order
Preparation time and courier transit time are separate. Availability, customisation and your destination can affect the overall timeline. Please check the details provided for your order rather than assuming a delivery date.
Your delivery details
Check your full name, street address, postcode and contact details carefully. If something needs changing, email customer care with your order reference as soon as possible; changes may not be possible after dispatch.
Following your parcel
If you have received a dispatch email with a tracking link, use it to follow updates from the carrier. Tracking can take time to appear after a label is created. Our Track Your Order page explains the next steps.
International delivery
Check destination availability with customer care. Customs clearance can affect delivery, and destination-specific duties or taxes may apply. Confirm any charges relevant to your destination before ordering.
Delayed or missing delivery
Check your tracking information and any delivery instructions first. If the parcel is delayed, damaged or marked delivered but cannot be found, contact us with your order number so we can help investigate.
LET US TAKE CARE OF YOU
Still have a question?
Get in touch for help with your hair, your order or your next look.